Returns & Exchanges
Winbely Satisfaction Guaranteed!
Your complete satisfaction is what matters most to winbely.com. If you are not 100% satisfied with any Winbely Product purchased on this website, for any reason, we will gladly accept returns of merchandise within 60 days of the sale date and issue a full refund for the product (minus the shipping and other charges).
If you return any items from an order that received FREE Shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error. If you paid flat rate shipping, that shipping rate will not be refunded.
All returns must be pre-authorized. Please contact us at [email protected]winbely.com or online for return authorization procedures.
return address: Gate 5, Shibida Logistics, No. 3 Hongjin Road, Hongmei Town, Dongguan City, Guangdong Province
Special Note: If you need to get your item on a specific holiday, please allow enough logistic shipping time. In case you miss it because of the logistics time. We will not support refunds if delivered at the specified time. Thanks!